PriNTING, FRAMING, SHIPPING & RETURNS

Prices shown are inclusive of printing, mounting, framing and shipping to anywhere in Australia.

We use museum grade printing and mounting which is acid free and will ensure the longevity of the prints.

Printing:

All works are printed on 100% cotton 310 gsm cotton rag paper and dry mounted on a 3mm aluminium composite panel.

Framing:

The frames are made locally from Victorian Ash timber and finished in a choice of Satin Black, Stained Charcoal or Natural. We recommend Satin Black for most works unless specified otherwise.

All works are framed without glazing.

Shipping 

Free domestic shipping within Australia.

Rick Eckersley Art does not ship internationally at this time. 

Processing your Order

An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.

Shipment Processing Time

After your payment is authorised and verified, all orders are processed within 14 – 30 Business Days. We will contact you if there are any delays.

Shipping Destinations

Domestic Only

Rick Eckersley Art does not ship internationally at this time. We ship domestic only anywhere in Australia.

Rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances (such as the impact of COVID-19) may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Please note:

  • Business day means Monday to Friday, except holidays.
  • Orders are not shipped or delivered on weekends or holidays.
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date:
  • Transit Time: The amount of time it takes your order to leave our printer & framer and arrive at the local delivery carrier.
  • We will not be responsible for the wrong shipping address if you provide incorrect information.
  • Gallery pickup may be available and dates will vary based on product availability. If you wish to ask about Gallery pick-up, please email us at hello@rickeckersley.art

Tracking Options

Rick Eckersley Art aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.


REFUNDS:

Refund Policy of Rick Eckersley Art

This Refund Policy (“Policy”) applies to the following purchases: Artwork Purchases

General

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Australian Consumer Law

Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled

– to cancel your service contract with us; and

– to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

Further information about the Australian Consumer Law and these Consumer Guarantees are available from the website of the Australian Competition and Consumer Commission.

If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

Cancellation and Change of Mind

We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

Products Damaged During Delivery

In the event that the product you ordered has been damaged during delivery:

Please contact us as soon as possible.

Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 5 days from the date of receiving the product.

Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

– You misused the said product in a way which caused the problem.

– You knew or were made aware of the problem(s) with the product or service before you purchased it.

– You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

– Any other exceptions that apply under the Australian Consumer Law.

Shipping Costs for Returns

In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.

If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

Response Time

We aim to process any requests for repairs, replacements or refunds within 5 days of receipt.

How to Return Products

You can contact us at the end of this Policy to discuss a return using the information.

Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

To be eligible for a refund, repair or replacement, you must provide proof of purchase.

You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: hello@rickeckersley.art